Hotel Policy
Check-in / Check-out Policy:
Check-in time is anytime during business hours up to 1 hour before closing or by 2PM if checking-in with medication.
Monday - Friday 7AM - 4PM
Saturday 9AM - 3PM
Sunday 9AM - 3PM
Check-out time is anytime during business hours.
Monday - Friday 7AM - 5PM
Saturday 9AM - 4PM
Sunday 9AM - 4PM
Credit Card Policy:
Philadelphia Pet Hotel requires a credit card be on file to facilitate emergency medical care.
Deposit Policy:
Philadelphia Pet Hotel requires a one night non-refundable deposit to book all reservations. Deposits are non-refundable, however are transferable with at least 7 days notice of cancellation. Reservations canceled within 7 days of the check-in date will result in the one night deposit being applied as a cancellation fee.
Food Policy:
Philadelphia Pet Hotel requires all dry food to be pre-packaged by serving size. A $25 per stay food bagging surcharge will be added to the final bill if food is not pre-portioned by serving size.
Holiday Check-Out Service:
Philadelphia Pet Hotel offers a holiday check-out service with the addition of a $50 fee and advance payment.
Late Check-Out Service:
Philadelphia Pet Hotel offers a late check-out service up to 11:59PM on your scheduled check-out day with the addition of a $25 fee and advance payment.
Liability & Personal Property Policy:
Philadelphia Pet Hotel will not be held liable for any accidental injury or disease communication. Clients must accept the potential risks associated with dog and human interaction and interaction between dogs which could result in property damage or bodily injury.
The hotel will make every effort to return personal property at check-out. The hotel will not launder beds that are oversized and/or need to be taken apart in order to be cleaned.
Medication Policy:
Management will approve all reservations that include medication. When packing medication for your baby, please be able to provide our concierge team with complete drug names, dosage, and prescribing vet information should any issues arise during your dog or cat's stay. Medication should be packed separately from food as it is hotel policy to hand deliver all medication. Philly Pet Hotel will not administer injectable medication during a daycare day or boarding stay. Clients checking in with medication must arrive no later than 2PM on the check-in day.
*Medication charges will be determined during the boarding stay at the discretion of management based upon type of medication, ease of administration, and the extent to which your baby requires special handling to administer medications.
Multiple Pet Boarding Policy:
Philadelphia Pet Hotel will not be held liable for accidental injury resulting from boarding multiple dogs or cats in the same accommodation. Only guests that live under the same roof without restriction may occupy a room together. In order to ensure the safety of its guests, we reserve the right to make changes to room assignments or split reservations. Please let the concierge team know if your babies need to be separated at feeding time.
*Female guests are not permitted to utilize any hotel service while being in heat.
*Intact Females and Males may not board together in the same room under any circumstance.
Tour Times:
Philadelphia Pet Hotel gladly welcomes all new or existing clients to tour our facility anytime during business hours. Please be patient with us during peak times as it is our mission provide clients with our undivided attention during the check-in, check-out process.
Two Night Minimum Stay Requirements:
Philadelphia Pet Hotel has a two night minimum stay requirement for reservations checking in on Friday or Saturday all year long. Clients who would like their baby to stay only one night may do so by paying a surcharge equal to one night boarding room rate.
Vaccination Requirements:
All canine kids must be current on Rabies, Distemper, Bordetella (bi-annual K9 cough), and bivalent Canine Influenza (H3N2/H3N8). Due to PA state requirements, the hotel is unable to waive the vaccination requirements of any guest even if a letter from your Veterinarian can be provided. Rabies Certificates must include the following information: name of vaccine, lot number, date of administration, a detailed description of your dog or cat, and the name, address, telephone number, license number, and signature of the Veterinarian who administered the Rabies vaccine. Cats are required to be current on Rabies and Distemper (FVRCP) to meet state requirements as well as be negative for FELV and FIV.
Veterinary Visit Policy:
Philadelphia Pet Hotel is unable to facilitate any routine, follow-up, or non-emergency vet visit for your pet while in our care.
Client Contract & Price Menu Download
